Frequently Asked Questions

How can I make a donation to your charity shop?

Quality donations for us to sell in store are always welcomed, anything you wish to contribute can be taken directly to the shop during our regular opening times. As with most retail organisations there will be occasions when we have enough stock and simply run out of adequate storage space. At these times the manager will endeavour to place signage to advise that we are currently full and cannot take any donations at this time. If you have some wares you'd like to contribute and would like to ensure we are capable of receiving items, you can contact the shop in advance on 01738 580 665 or email [email protected]. Even if we're full, we might be able to signpost you towards another charity organisation in need of donations!

What kind of items do you look to receive?

We welcomely receive all sorts of items, generally our shop is focussed on donations of clothing, bedding and various housewares that are still in good condition. We also look for quality decorative items such as ornaments, jewellery and pictures. We only really have space for smaller items of furniture, although there are times when we might be able to use larger items for upscaling activities in our On the Mend project, you should contact us to check suitability and availability in this instance. We do accept appliances on occasion, however we would stress that these must be operational and complete with all necessary components. We need to ensure we provide our customers with working purchases and avoid potential disappointment. For example, anything electrical we receive must be properly PAT tested for health and safety, which we do in store, to ensure everything is in working order. As mentioned, even if something isn't quite suitable for the shop, there may be another project in CATH who could make use of certain items. If you have any queries please contact us on 01738 580 188 or email [email protected].

What is your returns policy?

We are happy to offer refunds on unsuitable items. Please ensure returns are in the same condition as purchased. Returns must be made within 28 days along with your receipt and any tags still attached. This policy is offered in addition to your legal rights.

Can I reserve an item in the shop?

We can reserve 1 item for a maximum of 7 days. This item can either be paid for upon collection or when the item is reserved. If the item is not collected within 7 days, we reserve the right to return the item to the shop floor for resale.

How can I make a complaint or suggestion?

We always hope you have a great experience shopping with CATH and our aim is for you, the customer, to be happy. However if you feel unsatisfied with your experience, please let know and we'll endeavour to resolve any issue. Likewise if you have any suggestion on how we can improve, we'd love to hear from you! You can approach any member of our friendly staff, contact us on 01738 580 655 or email [email protected]. We aim to acknowledge complaints within 48 hours and resolve within 5 working days, before escalating to our Senior Management Team if necessary.

Lorem ipsum?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed ligula sapien, finibus nec aliquam at, scelerisque ut risus.

Duis ipsum lorem?

Duis ipsum lorem, ornare vestibulum lacus at, sodales dapibus tellus. Duis hendrerit augue vitae quam venenatis, semper porta sem viverra.

Duis scelerisque elementum arcu et sodales?

Duis scelerisque elementum arcu et sodales. Nullam id ligula magna. Ut elementum venenatis neque, convallis pulvinar justo varius tempus. Donec vel hendrerit dui. Integer quam eros, viverra quis mi lacinia, iaculis euismod neque.

Maecenas quam sem?

Maecenas quam sem, cursus vel turpis vel, elementum finibus turpis. Mauris id tortor eros. Integer pharetra tellus purus, eget imperdiet libero faucibus malesuada. Nullam consequat sem ac ex tincidunt rhoncus. Praesent sodales augue non eleifend consequat. Nunc placerat porttitor leo, blandit euismod ipsum mattis bibendum.

TBC

TBC

Cras varius vehicula consectetur?

Cras varius vehicula consectetur. Aenean id felis erat.

Nulla nec feugiat odio?

Nulla nec feugiat odio. Fusce congue, mi eu sodales suscipit, diam urna varius metus, nec vehicula risus velit ut leo.

Morbi id felis et nibh convallis rhoncus?

Morbi id felis et nibh convallis rhoncus. Nullam at lacus vitae lorem facilisis malesuada at at nunc. Vestibulum pharetra lectus lorem, at maximus nunc facilisis vitae.

TBC

TBC

TBC

TBC

TBC

TBC

Praesent quis purus id orci tincidunt blandit et at nisl?

Praesent quis purus id orci tincidunt blandit et at nisl. Vestibulum laoreet finibus elit, vel molestie augue molestie id. Integer mauris ante, laoreet sit amet ipsum in, volutpat rhoncus nunc.

Nam pretium, magna in hendrerit tincidunt?

Nam pretium, magna in hendrerit tincidunt, nulla tortor rhoncus magna, vel semper odio metus vel orci. Praesent vel lectus nec nulla dapibus convallis sit amet sit amet metus. Donec ac vestibulum mauris, tempus ultrices mauris. Maecenas vehicula vehicula sapien, nec tincidunt dolor tincidunt in. Vestibulum tempor ligula lorem, sed posuere nibh pretium non. Aenean placerat, ligula laoreet consequat pulvinar, elit lectus mattis nunc, ac efficitur sem nunc nec ipsum. Donec id efficitur quam. Mauris efficitur, diam in porttitor dictum, enim nunc commodo est, mollis suscipit odio ante vel ligula. Aliquam quis massa tincidunt, consequat nisi non, efficitur ex. Proin rhoncus nisl in bibendum bibendum.

Vestibulum tempor ligula lorem?

Vestibulum tempor ligula lorem, sed posuere nibh pretium non.

Aenean placerat?

Aenean placerat, ligula laoreet consequat pulvinar, elit lectus mattis nunc, ac efficitur sem nunc nec ipsum. Donec id efficitur quam. Mauris efficitur, diam in porttitor dictum, enim nunc commodo est, mollis suscipit odio ante vel ligula. Aliquam quis massa tincidunt, consequat nisi non, efficitur ex. Proin rhoncus nisl in bibendum bibendum.

TBC

TBC