Frequently Asked Questions

You can find out more about the variety of On the Mend activities by popping into CATH Connect on Perth High Street and speaking to one of our friendly, approachable members of staff. Alternatively you can contact us by phone or email, you can also check out our Facebook page to keep up to date with our schedule of events:

01738 580 655

[email protected]

Facebook

Many activities at On the Mend are free, whilst some require a payment to cover costs for things such as materials or tutors. Whilst our projects are all based around sustainability and reuse, there may be times when resources need to be supplemented, particularly for standalone events or blocks of sessions when a specialist or field expert is required.

Some workshops are drop in sessions, where if there is space available you can come in and join the group. For other activities with limited availability you need to book in advance to secure your place. For activities where a cost is required, your booking will be confirmed upon payment.

The details of each workshop or activity should be outlined when advertised, however should you have any questions please do not hesitate to get in touch!

Products from On the Mend work differently from CATH Shop. As mostly everything is either reuse material or tools, and items are for sale are bespoke hand-made products, we generally work on a no-return policy. However there will be exceptions to the rule for certain sales where a guarantee is required and others that may be subject to the manager's discretion.

For paid events or activities, often if the group has limited places then people are likely to miss out once the spaces are filled which can be disappointing. We encourage our patrons to ensure they are available during the dates and times outlined before committing to a paid activity as this runs on a no-refund policy. We understand emergency situations cannot be helped, in certain circumstances you may be able to receive a refund or transfer your booking to another workshop, ultimately this is also subject to the manager's discretion.

We always hope you have a great experience shopping with CATH and our aim is for you, the customer, to be happy. However if you feel unsatisfied with your experience, please let know and we'll endeavour to resolve any issue. Likewise if you have any suggestion on how we can improve, we'd love to hear from you!

You can approach any member of our friendly staff, contact us on 01738 580 655 or email [email protected]. We aim to acknowledge complaints within 48 hours and resolve within 5 working days, before escalating to our Senior Management Team if necessary.

Quality donations for us to sell in store are always welcomed, anything you wish to contribute can be taken directly to the shop during our regular opening times. As with most retail organisations there will be occasions when we have enough stock and simply run out of adequate storage space. At these times the manager will endeavour to place signage to advise that we are currently full and cannot take any donations at this time.

If you have some wares you'd like to contribute and would like to ensure we are capable of receiving items, you can contact the shop in advance on 01738 580 665 or email [email protected]. Even if we're full, we might be able to signpost you towards another charity organisation in need of donations!

We welcomely receive all sorts of items, generally our shop is focussed on donations of clothing, bedding and various housewares that are still in good condition. We also look for quality decorative items such as ornaments, jewellery and pictures. We only really have space for smaller items of furniture, although there are times when we might be able to use larger items for upscaling activities in our On the Mend project, you should contact us to check suitability and availability in this instance.

We do accept appliances on occasion, however we would stress that these must be operational and complete with all necessary components. We need to ensure we provide our customers with working purchases and avoid potential disappointment. For example, anything electrical we receive must be properly PAT tested for health and safety, which we do in store, to ensure everything is in working order.

As mentioned, even if something isn't quite suitable for the shop, there may be another project in CATH who could make use of certain items. If you have any queries please contact us on 01738 580 188 or email [email protected].

We are happy to offer refunds on unsuitable items. Please ensure returns are in the same condition as purchased. Returns must be made within 28 days along with your receipt and any tags still attached. This policy is offered in addition to your legal rights.

We can reserve 1 item for a maximum of 7 days. This item can either be paid for upon collection or when the item is reserved. If the item is not collected within 7 days, we reserve the right to return the item to the shop floor for resale.

We always hope you have a great experience shopping with CATH and our aim is for you, the customer, to be happy. However if you feel unsatisfied with your experience, please let know and we'll endeavour to resolve any issue. Likewise if you have any suggestion on how we can improve, we'd love to hear from you!

You can approach any member of our friendly staff, contact us on 01738 580 655 or email [email protected]. We aim to acknowledge complaints within 48 hours and resolve within 5 working days, before escalating to our Senior Management Team if necessary.

Positive Pathways is a person-centred support programme designed to help people build confidence, improve wellbeing, and develop a sense of direction. It focuses on strengths, personal goals, and positive change.

Anyone aged 16+ who may feel stuck, isolated, or unsure about their next steps. This includes people with experience of mental health challenges, substance use, long-term unemployment, social isolation, or major life changes.

Participants often report increased confidence, improved wellbeing, greater motivation, and a clearer sense of direction. Building confidence and self-belief is a core focus of the programme. Positive Pathways supports people to feel more ready for work, education, training, or volunteering this is the main focus of the programme.

Sessions are relaxed, supportive, and practical. Activities include discussion, reflection, goal setting, and confidence-building exercises.

Yes. Many people attend Positive Pathways while also engaging with counselling, recovery services, or other forms of support.

The programme is set for 1 year but flexibly structured. Length varies depending on individual needs and engagement.

Sessions are usually held on 2 days weekly (Tue and Thursday), depending on the format.

Positive Pathways can be delivered one-to-one, in groups, or as a blend of both.

No. While some participants may have lived experience of addiction, the programme supports a wide range of life challenges.

No. Positive Pathways is free to participants.

To empower individuals, reduce isolation, and support sustainable positive change.

You can self-refer or be referred by a support worker, organisation, or service.

Tayview House is temporary accommodation located on Shore Road, offering safe and supportive accommodation for individuals who are homeless and need help to move forward. We provide eight self-contained flats, giving residents the independence of their own space while receiving tailored support.

Our team is available 24/7 to assist with day-to-day living skills, as well as connecting residents to community services and opportunities that promote long-term stability and independence.

Referrals are open to individuals who are homeless and looking for support to resettle and live independently. Referrals can be made through Perth and Kinross Council at Pullar House.
Each referral is assessed to ensure Tayview House can meet the individual’s needs and provide the right level of support. We accept referrals for single people of any gender aged 16 and over.

Success is different for everyone, for some, it means gaining their own tenancy; for others, it’s building confidence, learning new skills. We create person-centred support plans in collaboration with residents and work with external agencies to help residents achieve their goals and work toward independent living.

No, you do not need to have addiction issues to be referred to Tayview House. We support individuals with a range of needs who are ready to take steps toward independent living.